RESERVATION: +41 27 966 31 00
RESERVATION: +41 27 966 31 00
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Guest service

Sofa beds and extra beds

Children between 0-5 years old are free of charge in the room of the parents.
A supplement of CHF 30,00 to CHF 50,00 (depend on the seson) will be charged per child between 6-15 years old.
From 16 years old, a supplement of CHF 70,00 to CHF 100,00 (depend on the season) will be charged.


Check-in / Check-out

On your day of arrival your room is available from 3:30 pm. On your day of departure, you have until 11 am to vacate it.


Food & Drink

Since we do not have a restaurant in the hotel, we do not offer any lunch, dinner or room service.

Payment options

We accept Visa, Mastercard, Postcard, EC-Direct (Maestro) or cash.

Please note that the submitted credit card will be used for the deposit and has to be presented upon check-in (owner of the credit card and the credit card has to be presented by check-in).


Pets

Pets are not permitted. Thank you.

Pick-up service

Free transfer service from/to the station, taxi stand or Heliport Zermatt on arrival and departure from 8 am to 7 pm (or by appointment).

Cancelation terms

01.06.2018-31.10.2018:
Cancellations and changes up to 7 days prior to arrival are free of charge.
Cancellations and changes made any later as well as no shows will be charged 100% with the full amount.

01.11.2018-31.05.2019:
Cancellations and changes up to 21 days prior to arrival are free of charge.
Cancellations and changes made any later as well as no shows will be charged 100% with the full amount.
 

Terms of payment and deposit

01.06.2018-31.10.2018:
A deposit of 100 % of the first 3 nights will be due 7 days prior to arrival. The balance will be charged upon departure.
01.11.2018-31.05.2019:
A deposit of 100 % of the first 3 nights will be due 21 days prior to arrival. The balance will be charged upon departure.
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